Funds Claim

I went to liberty life on the 17th March to submit documents for a claim. All documents were processed and the lady who assisted me then assured me that I will receive the payout claim in 15 days. I called on the 8th April (wednesday) to find out what was the hold up. The lady I spoke to on the phone told me, the claim came back from SARS and went for authorisation. I asked her when I should expect payout, she assured me that it would be the following day or the day after (last week friday). <br> <br> Today (Monday 13th April) I spoke to another lady who told me that because my claim is old from the previous company. The payout claim would take 30 working days to be processed. <br> <br> This is seriously upsetting because all three people knew about when I left the previous company, as I was sent a letter by liberty to come claim the funds. Not to mention how this has inconvenienced me, and my guess is that I'm just gona get a \We are sorry sir