YG
Yusra G

1 reviews | Active since Aug 2015

27 Aug 2015, 22:00

fund deregistered in error

Hope this posts:<br> In 2013 our company cancelled our pension fund with Liberty and we were to be paid out. <br> <br> After waiting almost 1 year we were told there was an issue preventing payout. Our company had 2 funds registered under 1 umbrella with Liberty, we were simply told the 1 fund was deregistered IN ERROR! So the fund was now non existent! <br> <br> After continuously trying to find out what that exactly meant to us and our money we were told it was an error and the fund needs to be re registered? What happened to our money we asked? Its laying with Liberty and will accrue interest until payout we were told.<br> <br> I have never been provided any statement so how could I know my balance? And if the fund was \deregistered "where was my interest accrueing to if our company fund was now non exsistant? <br> <br> SO MANY QUESTIONS AND NO ANSWERS! Liberty hasnt been helpful or transparent at all! <br> <br> Liberty Life - such an established company makes a huge mistake"

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply28 Aug 2015, 07:03
Official
Hello unhappyyap,

We apologise for the frustration you are experiencing.

Your complaint has been escalated to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on *** should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations
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