RT
Rhoda T
1 reviews | Active since Nov 2012
20 Aug 2015, 19:48
Fund cancelled 2 years and still no pay out!!!
Hi,<br> <br> 2 years ago our company cancelled our pension fund.<br> <br> Year to date I have still not received any pay-out!<br> <br> Totally disgusted that we are not being kept updated with any news as to how far the process is...<br> <br> The reason we didn't get any money as per liberty is our fund was \DEREGISTERED"- But also said that nothing was done incorrectly on their side that caused this! How the hell is this possible???<br> <br> How do you deregistered a fund and in your defence say nothing was done wrong resulting into this??<br> <br> We were told that interest would continue to accrue until payment is made"
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Replies (1)Liberty Group South Africa's replyOfficial
21 Aug 2015, 10:13Hello Dis-satisfield,
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Liberty Group South Africa's reply21 Aug 2015, 10:13
Official
Hello Dis-satisfield,
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
