*********** FSP

Liberty claims department don't have a clue! The process a payment directly to the doctor for a payment that was made by the client to the doctor to release a report - Liberty are supp**** both the doctors invoice and patients proof of payment. Liberty then sends client an email on 23 January 2025 "Kindly note that we have paid the doctor under the income protector benefit policy number , the previous email were being sent to the medicals lifestyle policy and proof of payment will be provided within 24/48 hours." Now not only have they not provided client with PoP after 3 requests because on the 4 February it has yet to be received, BUT they have also come back and claimed in no less than 2 previous emails that they have not received the doctors report! So how do you still qualify as an FSP if you can't even get the simple things right?