Frustrating Experience with Liberty Group

I am extremely disappointed with the level of customer service provided by Liberty Group. I was put on hold for what felt like forever, and their introduction message is unnecessarily long, lasting around 3 minutes. It's incredibly frustrating to have to sit through a generic message, only to be left waiting with no end in sight. It feels impossible to get ahold of someone who can actually assist you.

For a company that claims to prioritize customer satisfaction, this was not the experience I expected. I’ve never encountered such poor service, and it makes me question whether Liberty Group values their customers at all.

At this point, I am seriously considering taking out my pension fund because how can I trust such *********** idiots who can’t even answer the phone with my hard-earned money? If they can’t manage something as basic as answering calls, how can I trust them with something as important as my finances?

Definitely need to improve their response times and overall customer service experience.