Frustrated with Liberty’s Customer Service

I’ve been having a really frustrating experience with Liberty. I requested to cancel my accidental cover in December 2024 and sent all the required documents in January 2025. Despite this, they continued to deduct payments for two months.

I’ve sent multiple follow-up emails, but I’m still waiting for a response. My February payslip shows the cover is finally cancelled, but I haven’t received a refund for the deductions made in December and January.