LD
Lorenzo D

1 reviews | Active since Dec 2017

29 Nov 2021, 09:51

Frias

My policy was opened **********ly document was signed on my behalf. There was half of the document I signed and seen the rest of the document I never seen until I requested to cancel and asked for my documents I am still awaiting for the investigation team to call me to let me know how this document was completed without a supervisor looking at the document. I need all the investigation document so I can request my lawyer to look and take further action as Liberty is failing to provide me with tho document they fired or suspend the guy,they still not feedback for me all they can tell me they still investigating but why would you fired someone if the evidence they have isn't enough

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LD
Lorenzo D's update29 Nov 2021, 10:15
Reviewer Update
Dear Mr Delate, We hereby acknowledge receipt of your complaint and confirm that it has been allocated reference number CAS-17709-J0V8. We are currently investigating the matter and assure you of every effort for a prompt resolution. Feedback will be provided to you within 5 working days. You are welcome to contact us should you require further assistance. Regards

The feedback I received it is a whole 21days later it's still not resolved