MS
Malo S
1 reviews | Active since Apr 2018
24 Feb 2022, 16:29
********** policy in my name
I have a funeral cover with Liberty for my mother in law. It's been years I have paying this policy. All of a sudden there 2 policies in my name. I queried this with them and they stopped debiting my account with this 2nd policy. There was never a feedback to say who did it with whose permission. Liberty kept quiet to this day.
I wonder
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Liberty Group South Africa's replyOfficial
28 Feb 2022, 16:17Dear Malo Sobantwana
I apologize for the frustration that you have been experiencing.
I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Complaints
***
I apologize for the frustration that you have been experiencing.
I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Complaints
***
Liberty Group South Africa's reply28 Feb 2022, 16:17
Official
Dear Malo Sobantwana
I apologize for the frustration that you have been experiencing.
I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Complaints
***
I apologize for the frustration that you have been experiencing.
I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance.
Regards
Naome Ncube
Liberty Group Customer Complaints
***