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Last month I was suppose to meet with Afzail to speak about a second policy I was interested in He never showed up for our meeting, he then emailed a quote for ten years for R800 a month and asking what date the debit should go off not even knowing what I was interested in. I then mailed him back to say that is not what I want as I want a 5 year policy and he rep**** to say that he will adjust it. i stipulated that HE SHOULD NOT GO AHEAD WITH IT as I was unclear about the policy and I would prefer to meet face to face and still shop around. He then wanted to meet up on another date and I was busy saying that I CANT SEE HIM THAT DAY. He then never rep**** to me, All of a sudden I see that R800 gets debited from my account for an investment policy. I contacted Liberty and they asked me to send an email forwading the conversation between myself and Afzail which I done. I called back today and they could not find the email. I had to send it again. I dont not see the need why I need to call everyday chasing up on when I am getting a refund as they took R800 out of my account unauthorized as I have not agreed to any second policy i have not signed any docs i have the proof on my mail.