1 reviews | Active since May 2017

20 May 2017, 15:29

********** consultants

<p>A guy by the name of Sello Phateng or Eric Phateng (Apparently he has aliases), is a *****. He opened up a new policy in my name without my consent. Stole money from my old policy and forced it to close. He **** about contacting me and doesn't answer phone calls or reply to emails.He gave a card saying he's a financial advisor however i received information from a person working there saying that he is NOT a financial advisor which means this man is lying to people. Liberty life is a piece of **** place to associate with. They have no order and do not give a damn about their clients. DO NOT GET INVOLVED WITH THIS COMPANY!!!!!</p>

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Replies (2)
Liberty Group South Africa
Liberty Group South Africa's reply22 May 2017, 13:38
Official

Dear Miss Kanjee

Thank you for your posting.

We sincerely apologise for the frustrations that you are experiencing.

Your complaint has been escalated to the relevant management for urgent investigation.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Regards

Sizwe Ncipha

Liberty Group Customer Relations

***

Liberty Group South Africa
Liberty Group South Africa's reply22 May 2017, 13:40
Official

Dear Miss Kanjee

Thank you for your posting.

We sincerely apologise for the frustrations that you are experiencing.

Your complaint has been escalated to the relevant management for urgent investigation.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Regards

Sizwe Ncipha

Liberty Group Customer Relations

***