1 reviews | Active since Jul 2017
*****
Hi all, I had an investment policy with Liberty and then cancelled it back in July. I get a letter from Liberty stating that I recently took out an investment policy in September and I have no record of signing a contract with them recently. When I call them and tell them about the incident all the staff I speak to say the same thing that they can not do anything about it. The only way for me right now is the legal route .
Dear Mr Ramphele
Thank you for your posting.
As per our telephonic conversation earlier on refers:
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Ramphele
Thank you for your posting.
As per our telephonic conversation earlier on refers:
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Ramphele
I'm glad that your matter has been resolved.
Please feel free to contact me should you require any assistance.
Regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Ramphele
I'm glad that your matter has been resolved.
Please feel free to contact me should you require any assistance.
Regards
Sizwe Ncipha
Liberty Group Customer Relations