KO
Karen O

1 reviews | Active since Jun 2015

15 Sept 2015, 11:31

*****?

My late husband had a life insurance policy at Liberty with details:<br> <br> African Bank Limited <br> *** <br> FI Oosthuizen <br> U450603B<br> <br> <br> Lerato Dibe from African bank phoned me in May of this year.<br> <br> She confirmed the amounts payable to myself as well as to the children's trust as the following<br> <br> K Oosthuizen: R1,665,605<br> IF Oosthuizeen(Jnr) R553,201<br> A Oosthuizen: R553,201.<br> <br> I have made notes on a notepad and kept it because the below is the first time I have ever received any info after my husband passed away on 19/1/2015. I explicitely asked Lerato if the amount of R1,665,605 includes the trust fund amounts and she confirmed no. That is the amount that should have been paid to myself.<br> <br> The payment I received(only paid out 6 months after the death of my husband) was R979,258.40 and the children's trust R434,598.81. <br> <br> I am very concerned that there might be ********** activity going on here, because I struggled so much to get any info and the amounts that was promised to me and my children are not correlating. <br> <br> I have requested numerous times for feedback and have received none.<br> <br> Thank you<br>

0
Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply15 Sept 2015, 12:07
Official
Hello sikili1,

Thank you for your mail.

We apologise for the frustrations that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***