Formal Complaint: Completely Unacceptable Service – Liberty Stash Department

Formal Complaint: Completely Unacceptable Service – Liberty Stash Department I am beyond frustrated with the completely unacceptable level of service I have received from the Liberty Stash Department. Since Monday last week, I have made repeated attempts to get assistance. I have called every single day, and on each occasion, I have been told the same thing—that my details will be sent to a manager for a callback. To date, not a single manager has had the courtesy or professionalism to return my call. This morning, I called yet again and received the exact same empty promise. Once again, no one has bothered to contact me. This is not just poor service—it is a clear display of disregard for customers. Making the same promise repeatedly, with no intention of following through, is misleading and unacceptable. It raises serious concerns about the competence and accountability within the Liberty Stash Department. At this point, I am left questioning whether customer service means anything at all to your team. I expect the following without further delay:

An immediate callback from a manager A clear resolution to my query A formal explanation for the repeated failure to follow through

If this matter is not addressed urgently, I will have no hesitation in escalating this complaint further.