Forced to pay premiums while waiting for policy disbur*****t to be processed.

I have been trying to cancel a life policy that I have with Liberty without success.

Admittedly, the policy was ceded to Nedbank and I needed a cession cancellation letter from Nedbank which delayed the process somewhat.

I've since provided that document to Liberty on 01-September. I was then informed (email bot?) it would take 7 days (in the 21st century) for the disbur*****t to be processed.

Well, its been 7 working days now and no news.

So that means, in the meanwhile, I am forced to maintain the premiums on a policy that I don't want.

Can I please get my disbur*****t paid urgently.