Foot dragging
Submitted an insurance claim against one of my policies in mid-December.<br> <br> It is now February, and we're still waiting for the claim to be assessed, much less paid out.<br> <br> When chased they claim a 10 working day turnaround time.<br> <br> But this has now been 40 working days.<br> <br> Shockingly poor customer service...
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Liberty Group South Africa's replyOfficial
09 Feb 2016, 11:13Hello charley,
Thank you for your posting.
WE apologise for the frustrations that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
WE apologise for the frustrations that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Liberty Group South Africa's reply09 Feb 2016, 11:13
Official
Hello charley,
Thank you for your posting.
WE apologise for the frustrations that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
WE apologise for the frustrations that you are experiencing. Your complaint has been escalated to the relevant management for urgent investigation.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***