Fitness Package Gone

Hi<br> <br> I have started subscribing to the rewards program since November 2014 and have been making use of the Lifestyle, Fitness and Travel packages. I was truly impressed and suggested it to my spouse. In January 2015 i managed to add her as a subscriber to my account and she also has been making use of the Lifestyle, Fitness and Travel packages.<br> <br> Last week i logged in to my account online and viewed the Payments section. For some reason, my spouse's Fitness package has disappeared from the details and now the total amount due has thus reduced as it now excludes the Fitness Package.<br> <br> I did not give any permission to cancel her Fitness package as she is still currently making use of it. I called the support centre on Friday 13 March and again on Monday 16 March. I have still not received any response. All i got was a reference number ***. Can you please urgently resolve this.<br> <br> Another note. Her rewards card has yet to be received.