SD
Sonya D
1 reviews | Active since Feb 2015
30 Jun 2015, 09:15
Finding excuses not to pay life benefit
My brother passed away 4 months ago and Liberty Life are saying it was a pre-exisitng condition and therefore are not paying out. My sister in law has 2 school going children and nothing left. My brother was only diagnosed after joining Liberty life through his work. No form to fill in and NO Medical. how can you turn around now and say no cover. You are very willing to take the premiums off his salary every month but will find ANY excuse not to pay. THIS IS SHOCKING AND DISGUSTING - MY SISTER IN LAW WILL BE ON THE STREETS WITH HER KIDS. There should be rules for this and Liberty is NOT following them!!!
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Liberty Group South Africa's replyOfficial
30 Jun 2015, 09:39Hello Sonya43,
Thank you for chatting to me. I am sorry for your loss. We apologise for the frustration you and your family are experiencing.
As per my discussion with your sister in law, as soon as I receive the information from her, we will be doing the necessary investigation and give her feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Thank you for chatting to me. I am sorry for your loss. We apologise for the frustration you and your family are experiencing.
As per my discussion with your sister in law, as soon as I receive the information from her, we will be doing the necessary investigation and give her feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Liberty Group South Africa's reply30 Jun 2015, 09:39
Official
Hello Sonya43,
Thank you for chatting to me. I am sorry for your loss. We apologise for the frustration you and your family are experiencing.
As per my discussion with your sister in law, as soon as I receive the information from her, we will be doing the necessary investigation and give her feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Thank you for chatting to me. I am sorry for your loss. We apologise for the frustration you and your family are experiencing.
As per my discussion with your sister in law, as soon as I receive the information from her, we will be doing the necessary investigation and give her feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***