Financial Advisor Chasing Numbers and not quality of service

I have been a Liberty Life Customer for more many years and the type of service I received this year from a newly allocated Financial Advisor is worse. Now he evan impacted my profile. My life cover has been inactive since from August 2022 even after I requested for a relocation of a financial advisor. I do not understand why I am being charges for financial advisory fees if I am getting bad customer service.

I was allocated a new Financial Advisor by the name of Karabo Nkgadima after my long standing advisor has left the company. We reviewed my profile and I requested some changes on my policies, even after I was requested to sign the same thing multiple times online, the beneficiaries were loaded incorrectly, the debit order on my life cover ran twice and I informed him that I reversed the debit order for the old life cover. He has done nothing to correct this. Even after I reported the issue and also discussed with hi Manager. Today I call the call centre only to be informed that my life cover has lapsed. I have had this life cover for years. I am not going to be inconvenienced by the poor service of your employees. His Manager spoke to me and asked me to sign off that she will be my advisor, to this day she has not resolved my issue. I only found out when I logged online and called the call centre to assist and assign me a new financial advisor.

My profile cannot be impacted by the incompetence of your employees. Please sort out my life cover. I cannot be inconvinienced by the lack of proper customer service.

Karabo is just there to push numbers of policies he closes, he does not care about the quality of service. He has done the same thing on my sister's policy.

Please hold your employees accountable and sort out my profile!!!