Finance department is refusing to payout my money

I took my money to liberty life last year. I was told that within two weeks when my money has just been paid out to them my 1/3 will be paid to me. It took them one month to give me my money. This year I'm due for payout again and the process started last month in February and I was told that between 5-7days after my birthday which was on the third of March my money will be paid out, I'm still waiting, there is no money on my account. When I spoke to them thy said last week Friday it would be done, it wasn't done. On Monday I went there again and I was told on Wednesday it would be paid, today its Saturday there is no money on my account. I'm so disappointed and feel like withdrawing from them. There is no customer service at all when it comes to the finance department. I asked them not to repeat what they did last year but they just don't care they are repeating the very same thing