DJ
Daniel J
1 reviews | Active since Dec 2012
07 Apr 2016, 14:30
Fin Planners like these give Liberty a bad name
Very simple, my wife and I had a request. Instead of a simple positive response to our request regarding our policies we got a dog and pony show where Colin threw all his toys out the cot and \fired\" us as clients. In these tough economic times I would love to know which service providers can do things like this. But in my opinion he has lost a very valuable business tool which is word of mouth. I will continue my relationship with Liberty for now, no thanks to the poor service I have received from Colin Fulton. The best part of this all is we never approached them, they cold-called us, a business practice which is in direct violation of the credit act."
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Replies (1)Liberty Group South Africa's replyOfficial
07 Apr 2016, 14:54Hello Thedanman,
We apologise for the frustration this matter has caused you and your wife.
I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration this matter has caused you and your wife.
I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Liberty Group South Africa's reply07 Apr 2016, 14:54
Official
Hello Thedanman,
We apologise for the frustration this matter has caused you and your wife.
I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
We apologise for the frustration this matter has caused you and your wife.
I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
