Feedback wanted

I dont want to complain , Iam writing to seek clarification regarding my recent savings withdrawal application. I received an email indicating that it was being sent for a tax directive, but I have not yet received any further updates after numerous emails.

I noticed that the amount is no longer reflected in my profile, leading me to wonder if this indicates that the payment process is underway. While I do not wish to complain, I would greatly appreciate any feedback or updates you can provide regarding the status of my withdrawal.