Feedback on my withdrawal payout!

I been told by the consultant that Liberty system was not working hense they have a delay on the payouts and last month she mentioned the same thing that the allocation is delayed due to the system not working.<br> <br> For such a huge organisation this is not a valid reason to delay payment of clients pension/provident withdrawals. At least communucate regular with clients. The consultant rep**** my last month email after 7 days! <br> <br> Can someone tell me how long am I going to wait, can I please get an update! System not working should not affect clients as this should be corrected ASAP!<br> <br> The consultant (Shirley) she sounds like a very nice person but her turnaround time to queries is slow, she promises to call back now, now! But since I been waiting.