MM
Musiiwa M

1 reviews | Active since Sept 2015

06 Sept 2015, 20:36

Feeback

On 20/07/2015 I lodged with Liberty Life staff benefits the pension and provident claim number L020400L which I was notified it will take 30 to 35 days to process which expired on Friday the 28/08/2015.<br> <br> On Monday the 31/08/2015 I sent a progress enquire, which a followed up by the branch visit at their Sandton offices were we tried for over 30 minutes calling head office staff benefits department and without a response. I did follow up calls and still no one responded and until this stage I have no response of any kind from company.<br>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply07 Sept 2015, 10:07
Official
Hello Glen2b,

Thank you for your posting.

We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me in the interim should the need arise.

Regards
Naome Ncube
Liberty Group Customer Relations
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