Hellopeter
Share Your Experience
MB
Melissa B

1 reviews | Active since Nov 2012

13 Dec 2018, 12:35

FED UP!!!!

My Grandmother passed away on August 19 2018. We submitted a claim to Liberty for 4 different policies. My father is the beneficiary of one of those policies. He requested that the policy be commuted so that his children and grandchild could benefit from the money my Gran left to him. he was then sent an email THIS POLICY CAN NOT BE COMMUTED AS THIS WAS ONLY AVAILABLE AT CLAIM STAGE. How is it possible that the Commuted option was available at claim stage when no one gave him the option. Since this I have been given the run around for over a week.

I have spoken to over 10 different people to get this sorted out. Apparently Marsha will contact me back with in 48 hours. Please explain to me how she will do this as she is on leave till 14 January 2019

I am absolutely fed up with Liberty.

This matter better be resolved today

0
Replies (5)
Liberty Group South Africa
Liberty Group South Africa's reply13 Dec 2018, 15:46
Official
 Dear Melissa 
 Thank you for your posting.  I would like to sincerely apologize for the frustration that you are experiencing.  Your complaint has been escalated to the relevant management for urgent investigation and resolution.  We will shortly respond with feedback.  Please feel free to contact me should you require any information.  Kind regards 
lerato Rikhotso
Liberty Group Customer Relations
***
MB
Melissa B's update13 Dec 2018, 16:02
Reviewer Update
Good Afternoon Lerato Please can you confirm response time? 24-48 Hours? Before Close of business? 5 Working Days? 10 Working Days? I have heard all these time frames before.
Liberty Group South Africa
Liberty Group South Africa's reply18 Dec 2018, 15:37
Official
Dear Mellissa

I can confirm that Roberta Adams is been in contact with you.

Should you require more information feel free to contact me on ***.

Regards
Lerato Rikhotso
Liberty Group Customer relations 
MB
Melissa B's update18 Dec 2018, 16:48
Reviewer Update
Good Day Lerato No that information you have is incorrect. I have not been in contact with Roberta Adams at all. (Not even sure who that is) I have been in contact with Fathima and Paul only.
Liberty Group South Africa
Liberty Group South Africa's reply19 Dec 2018, 10:51
Official
Good day Melissa

Please confirm if you are happy with the feedback received from Fatima, as I have just received an email from her confirming that she has spoken to you.

Regards
Lerato Rikhotso
Liberty Group Customer Relations