1 reviews | Active since Mar 2009
False promises
I received an mail on 27/4/2018 from Liberty indicating the following: "You qualify for an ADDLIB bonus To show our appreciation to you, our valued customer, we run a bonus programme called ADDLIB. We are pleased to tell you that you qualify for an ADDLIB bonus of R***x. xx We will transfer this amount into the same bank account that we debit for your Lifestyle Protector policy premiums by 30/04/2018.
Today is the 2nd of May and nothing? If you cannot keep to a undertaking to pay do not send a mail . this is shocking to say the least?
Dear Mr Geyer
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Best regards,
Dear Mr Geyer
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Best regards,