False information provided by 3 agents

Upon joining OYL rewards programme, I have made every attempt possible to obtain precise clarity with regards to Gym benefits, my first contact on 21 March, I spoke to Jaydene, I then spoke to Mazwi, I cannot recall the 3rd person, however on noticing that the 15th have come and gone with NO premium refund, I am left feeling cheated. As I was 3 x informed that to get my full refund (R325.00p/m) I will need to attend 7 gym sessions and about 12-16 quarterly, I am not sure of the number for 3 months. The fact is that I have not received any refund, after I made 3 calls that I wait for >5 minutes before you can be attended.