FAILURE TO SETLLE ANNUITY CLAIM TO BENEFICIARIES

EXTREMELY POOR SERVICE - WHY DO YOU GO THROUGH ALL THE TROUBLE OF COMPLETING THE DOCUMENTS AND ATTACHING EVERTYHING THEY NEED. AND THEN ALWAYS THE SAME OLD STORY OF 10 - 15 WORKING DAYS...OR IT THE CLAIM HAS BEEN ESCALATED TO THE ASSESORS. THEN AGAIN THE SAME DOCUMENTATION REQUESTED... CAN'T YOU PEOPLE READ.... WHY IN HEAVENS NAME WOULD I REFER ANYBODY TO TAKE OUT A POLICY OR ANNUITY WITH LIBERTY LIFE..... NEVER WILL. NOMINATED BENEFICIARIES DON'T COUNT AS THEY HAVE A QUESTION TO EVERTYHING.....SIGNED BINDING LEGAL DOCUMENTS WHICH WERE DRAFTED BY THEM AND SIGNED BY THE POLICY HOLDER, ALL PREMIUM PAYMENTS WERE PAID AND UP TO DATE AND NEVER IN ARREARS AND STILL THEY DO NOT UNDERSTAND, STILL THE BENEFICIARIES HAVE TO WAIT. WE HAVE EXPERIENCED ENOUGH LOSS. TO DEAL WITH *********** CONSULTANTS AND A COMPANY WHICH FAILS TO DELIVER IS FRUSTRATING BEYOND WORDS. **** POOR SERVICE WITH **** POOR PERFORMANCE.....