DW
Denton W
1 reviews | Active since Jul 2011
08 Apr 2015, 12:49
Failure to record query and follow up
On the 2nd of April I made an enquiry regarding my policy telephonically and spoke to Queen Mekwa who told me that I would receive a response by the 7th of April. Upon calling Liberty again today I discovered that Queen had in fact not recorded the details of my query and also failed to contact me to provide any feedback.
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Replies (1)
Liberty Group South Africa's replyOfficial
08 Apr 2015, 13:09Hello jamesd,
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Liberty Group South Africa's reply08 Apr 2015, 13:09
Official
Hello jamesd,
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***