Failing to Comply with Client Mendate

<p>On the 23rd of December 2015 i have requested Liberty to reduce my premium by 50%. They sent me an email acknowledging that the received my mail. I was called by a consulted and we had a discussion and agreed to reduce the premium by 50% and that never happened.</p> <p>On the 8th of June 2016, i sent a follow up email to Liberty to follow up and again they acknowleged that they receive my mail.</p> <p> </p> <p>Instead of perhaps giving me a call the guy by the name of Vusi Mabuza keep insulting my intelligance.</p> <p>In a first palce i never received a quotation to sign from Liberty and they telkling me that the reason they havent changed or reduced my premium its because i havent signed a quote.</p> <p> </p> <p>I need this people to refund extra money that i have paid sice the date i requested them to change or amend this policy.</p> <p> </p> <p>Regards</p> <p>Steph</p>