TJ
Theo J
1 reviews | Active since Jan 2023
09 Dec 2024, 09:44
EXTREMELY POOR SERVICE
Acting on behalf om my disabled mother. Terrible service. No amount of phone calls, begging or pleading got us closer to an answer. Out of the blue Liberty started deducting large amounts out my mothers pension claiming they were instructed by SARS. Aging and again we went to SARS offices. Again and again SARS confirmed that they did not issue any deducting orders for arrear tax. SARS printed and issued my mother documents showing and proving no money is due to TAx. Yes the tax keeps going. Sharon Du Preez seldom calls back. And are almost never available to speak to Promises to call us back, very seldom happens.
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Theo J's updateReviewer Update
09 Dec 2024, 18:07Hello.
We eventually had movement on ou two months old and continuin issues. Its amazing how fast things suddenly started happening once we went to Hell Peter and the Ombudsman. Even today at your offices we were offered excuse after excuse with empty promises we've been hearing since the 21st of October this year.
Mrs Du Preez claims she followed up on every call and every enquiry. Not true at all!
Would you like to know what really happened during her so-called "follow ups"?
My moms phone would ring. It shows incoming call from "Sharon Du Preez" . But most the time when she answers, it immediately kills the call. This happened over and over today. I witnessed it. On a few occasions the call diverts to Liberty life's main switchboard and they have no idea who you are and then claimed we are the once called them. Its shows an incoming call.
When attempting to call Mrs du Preez back, you are guaranteed to be put on hold for 10 to 20 minutes. No reply. On a few occasions she ran out of airtime and had to abandone her efforts. Hence the reason we drive there today.
I'm just wondering why things suddenly happened so fast with the case immediately after we came in to see someon today. We got passed around form person to person. Only once we left there asking your security to direct me to the Ombudsman a city block from your offices, we suddenly got replies and the phone lines miraculously worked just fine.
Not your problem, and certainly not Mrs du Preez for sure. But thanks to Liberty life and its staffs incompetence and mistakes, in my opinion, my mom now is a the proud owner of R3000 overdraft she has no way to repay.
She has very limited groceries and and a very bleek and disappointing Xmas laying ahead. Her living situation is dire to say the least.
The deducted funds sent to SARS, which they again again denied requesting, is now stuck in SARS accounts.
Even this afternoon SARS still claims it does not reflect. The representative again said if the money were in fact paid over and with them, there was no reason for the deduction. When is hopefull and eventually gets allocated to my moms name, it will only be cleared for efund I. around 90d days. So she will be lucky to see it at the end of February
Thank you Libery Life for a job well done!!!
I can say this much for sure. I will not touch Libery life ever.
Shame on you liberty and shame on you Sharon Du Preez
We eventually had movement on ou two months old and continuin issues. Its amazing how fast things suddenly started happening once we went to Hell Peter and the Ombudsman. Even today at your offices we were offered excuse after excuse with empty promises we've been hearing since the 21st of October this year.
Mrs Du Preez claims she followed up on every call and every enquiry. Not true at all!
Would you like to know what really happened during her so-called "follow ups"?
My moms phone would ring. It shows incoming call from "Sharon Du Preez" . But most the time when she answers, it immediately kills the call. This happened over and over today. I witnessed it. On a few occasions the call diverts to Liberty life's main switchboard and they have no idea who you are and then claimed we are the once called them. Its shows an incoming call.
When attempting to call Mrs du Preez back, you are guaranteed to be put on hold for 10 to 20 minutes. No reply. On a few occasions she ran out of airtime and had to abandone her efforts. Hence the reason we drive there today.
I'm just wondering why things suddenly happened so fast with the case immediately after we came in to see someon today. We got passed around form person to person. Only once we left there asking your security to direct me to the Ombudsman a city block from your offices, we suddenly got replies and the phone lines miraculously worked just fine.
Not your problem, and certainly not Mrs du Preez for sure. But thanks to Liberty life and its staffs incompetence and mistakes, in my opinion, my mom now is a the proud owner of R3000 overdraft she has no way to repay.
She has very limited groceries and and a very bleek and disappointing Xmas laying ahead. Her living situation is dire to say the least.
The deducted funds sent to SARS, which they again again denied requesting, is now stuck in SARS accounts.
Even this afternoon SARS still claims it does not reflect. The representative again said if the money were in fact paid over and with them, there was no reason for the deduction. When is hopefull and eventually gets allocated to my moms name, it will only be cleared for efund I. around 90d days. So she will be lucky to see it at the end of February
Thank you Libery Life for a job well done!!!
I can say this much for sure. I will not touch Libery life ever.
Shame on you liberty and shame on you Sharon Du Preez
TJ
Theo J's update09 Dec 2024, 18:07
Reviewer Update
Hello.
We eventually had movement on ou two months old and continuin issues. Its amazing how fast things suddenly started happening once we went to Hell Peter and the Ombudsman. Even today at your offices we were offered excuse after excuse with empty promises we've been hearing since the 21st of October this year.
Mrs Du Preez claims she followed up on every call and every enquiry. Not true at all!
Would you like to know what really happened during her so-called "follow ups"?
My moms phone would ring. It shows incoming call from "Sharon Du Preez" . But most the time when she answers, it immediately kills the call. This happened over and over today. I witnessed it. On a few occasions the call diverts to Liberty life's main switchboard and they have no idea who you are and then claimed we are the once called them. Its shows an incoming call.
When attempting to call Mrs du Preez back, you are guaranteed to be put on hold for 10 to 20 minutes. No reply. On a few occasions she ran out of airtime and had to abandone her efforts. Hence the reason we drive there today.
I'm just wondering why things suddenly happened so fast with the case immediately after we came in to see someon today. We got passed around form person to person. Only once we left there asking your security to direct me to the Ombudsman a city block from your offices, we suddenly got replies and the phone lines miraculously worked just fine.
Not your problem, and certainly not Mrs du Preez for sure. But thanks to Liberty life and its staffs incompetence and mistakes, in my opinion, my mom now is a the proud owner of R3000 overdraft she has no way to repay.
She has very limited groceries and and a very bleek and disappointing Xmas laying ahead. Her living situation is dire to say the least.
The deducted funds sent to SARS, which they again again denied requesting, is now stuck in SARS accounts.
Even this afternoon SARS still claims it does not reflect. The representative again said if the money were in fact paid over and with them, there was no reason for the deduction. When is hopefull and eventually gets allocated to my moms name, it will only be cleared for efund I. around 90d days. So she will be lucky to see it at the end of February
Thank you Libery Life for a job well done!!!
I can say this much for sure. I will not touch Libery life ever.
Shame on you liberty and shame on you Sharon Du Preez
We eventually had movement on ou two months old and continuin issues. Its amazing how fast things suddenly started happening once we went to Hell Peter and the Ombudsman. Even today at your offices we were offered excuse after excuse with empty promises we've been hearing since the 21st of October this year.
Mrs Du Preez claims she followed up on every call and every enquiry. Not true at all!
Would you like to know what really happened during her so-called "follow ups"?
My moms phone would ring. It shows incoming call from "Sharon Du Preez" . But most the time when she answers, it immediately kills the call. This happened over and over today. I witnessed it. On a few occasions the call diverts to Liberty life's main switchboard and they have no idea who you are and then claimed we are the once called them. Its shows an incoming call.
When attempting to call Mrs du Preez back, you are guaranteed to be put on hold for 10 to 20 minutes. No reply. On a few occasions she ran out of airtime and had to abandone her efforts. Hence the reason we drive there today.
I'm just wondering why things suddenly happened so fast with the case immediately after we came in to see someon today. We got passed around form person to person. Only once we left there asking your security to direct me to the Ombudsman a city block from your offices, we suddenly got replies and the phone lines miraculously worked just fine.
Not your problem, and certainly not Mrs du Preez for sure. But thanks to Liberty life and its staffs incompetence and mistakes, in my opinion, my mom now is a the proud owner of R3000 overdraft she has no way to repay.
She has very limited groceries and and a very bleek and disappointing Xmas laying ahead. Her living situation is dire to say the least.
The deducted funds sent to SARS, which they again again denied requesting, is now stuck in SARS accounts.
Even this afternoon SARS still claims it does not reflect. The representative again said if the money were in fact paid over and with them, there was no reason for the deduction. When is hopefull and eventually gets allocated to my moms name, it will only be cleared for efund I. around 90d days. So she will be lucky to see it at the end of February
Thank you Libery Life for a job well done!!!
I can say this much for sure. I will not touch Libery life ever.
Shame on you liberty and shame on you Sharon Du Preez