Extremely poor service

I've been trying to get somebody at Liberty to look into why my policy premium is not being deducted from my cheque account. This month - December 2015 was the 2nd month. I've got reference numbers from Liberty Call centre and several emails to / from Liberty. They keep on telling me they will get back to be within \x"number of business days.<br> <br> Nobody ever does and my problem is still not resolved. Liberty has now proven what bad customer they provide! Whoever reads this - think carefully before you support this company"""