Extremely ********** policy plans.

I signed up for a policy but then i decided to lateron have it cancelled. I was promised a refund as i was debited even after i have sent my request for cancellation. That was 2 months ago. I haven't received my money eversince. Then i received a call followed by an sms saying that i recently took a policy that will commence in October!!! The department that i work for has been struggling financial and i have made it clear that i cannot afford paying for any additional policy. Yes Liberty had the audacity to attempt a **** on me. Who signed for those application documents? Or is it the consultant named "Sam"? That usually comes to our offices for recruitment.