Extremely Dissatisfied with Service

I am extremely disappointed with the poor level of service I have received from Liberty Life. On 14 August, Allan Gray submitted a request to transfer my funds from Liberty to Allan Gray. Since then, over two months have passed, and I have yet to receive any response from Liberty.

Despite multiple follow-up emails being sent by Allan Gray, Liberty has remained completely unresponsive. This lack of communication is unacceptable for any financial institution handling clients' investments and retirement savings. The delay and silence not only reflect poor customer service but also a serious lack of professionalism and accountability.

I expected far better from a company that claims to care about its clients' financial futures. Unfortunately, my experience suggests otherwise. I urge Liberty Life to take responsibility and act promptly on outstanding transfer requests, and I hope this review helps highlight the need for real improvements in their client service processes.