Extremely Disappointed with Stash Support and Service

My girlfriend and I both signed up for Stash by Liberty after a family member recommended it as an easy way to save. Initially, the experience was great — the app was user-friendly, and we enjoyed the simplicity of saving daily.

However, things changed when my girlfriend needed to update her mobile number. She followed the correct process and emailed their support team with her new number and a copy of her ID, as requested. What followed has been nothing short of frustrating.

Despite complying with their instructions, she kept receiving the same generic response asking her to send her ID again — even though she had already done so multiple times. This back-and-forth has happened at least five times, and each time it’s been her initiating the follow-up. There has been no actual resolution, and she has now been locked out of her account for over a month.

What’s even more disappointing is that there’s no phone support — only an email address with what feels like automated or copy-paste replies. For a financial product handling people’s savings, this level of support is unacceptable.

We had high hopes for Stash, but this experience has completely ruined our trust in the platform.