lZ
louren Z

1 reviews | Active since Jul 2015

08 Jul 2015, 14:46

Extremely disappointed

For over 3 months I have been in touch with both previous ( liberty) and current ( Alexander Forbes) Provident funds JUST TO TRANSFER MY PROVIDENT FUNDS. I left one company and joined another and decided to transfer my funds across I filled out the necessary paperwork . doesn't sound difficult does it.... Well this has been going on for over 3 months and still I have no idea where my funds are, have no confirmation. Lack of reliability from both parties. I have officially had enough. This is my fist step to taking action, next will be social media and then Legal action.<br> <br> I should not have to be running after my own funds! do we not trust these funds to take care of that for us?<br> If there is something missing, not adding up or needs to be completed. I am a phone call away. I want this Resolved by the 15th July otherwise Legal action will be taken.

0
Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply08 Jul 2015, 16:10
Official
Hello lnz,

Thank you for your posting.

We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me should you require further information or assistance.

Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***