Extremely Bad Service with Policy Reinstatement - 12 Years - disgusting

<p>I received an e-mail from Liberty on 30 May 2017 whilst on holidua advising there is a amount outstanding and this should be paid AS SOON AS POSSIBLE, I made the payment the moment I was back in the office on 5 of June, 3 working days later only to find out that the policy was lapsed on 1 June 2017 already, 1 day after the mail was sent, I was NEVER informed that the policy would lapse. I have made various phone calls and was then told by Yugen Pillay on 14 June that he understands that I was not correctly informed and he will have the policy reinstated within 24-48 hours, I even made another premium payment on the same day in order to ensure everything is in order, I phoned again on 15 June and left a message with no courtesy of a reply, today 20 June I phone again, speak to Amith Singh to then be told that apparently a letter was sent on the 9th of May, which I never received, no mentioned was EVER made by Yugen of a letter dated the 9th of May, our own IT department has checked an no e-mail was received by our server before 30 May, how is this customer service and treating a customer fairly, a customer that has been with you for 12 YEARS !!</p>