Extremely bad customer service

Experience very bad customer service from the liberty life corporate call centre. The team leader Zay and Beckiwe did not resolve my query. The turn around time for query resolution was 5 working days and it is now 11 working days with no resolution. The team leaders do not do follow up as they promised. I find myself having to call your call centre everyday to follow up and still nothing is done.

Such bad service received from team leaders, yet the expectation is for their agents to give quality service.