ESCALATE TO MANAGEMENT: Liberty Life Whole Life - # *** Cedric Thomas Lewarne - ID ***

POOR SERVICE From: Heila van Beek Sent: Wednesday, 12 October 2022 15:26 To: '***' <***> Subject: ESCALATE TO MANAGEMENT: Liberty Life Whole Life - # *** Cedric Thomas Lewarne - ID *** Importance: High

NO RESPONSE RECEIVED Dear Liberty Life Team,

1. The client’s surname should read LEWARNE not LE Warne. Please see ID attached and correct details and send confirmation to me. 2. Please email me a change of broker instruction form 3. Please email me a change of details form as the address details you have for the client is incorrect

Kind regards, Heila

From: Heila van Beek Sent: Tuesday, 04 October 2022 14:02 To: '***' <***> Subject: Liberty Life Whole Life - # *** Cedric Thomas Lewarne - ID ***

Dear Liberty Life Team,

1. The client’s surname should read LEWARNE not LE Warne. Please see ID attached and correct details and send confirmation to me. 2. Please email me a change of broker instruction form 3. Please email me a change of details form as the address details you have for the client is incorrect

Kind regards, Heila