DT ORDER DATE NOT CHANGED

On 27 October 2015 I spoke to a lady in the Customer Service and told her to change the date of my debit orders to the 15th of each month. I mentioned to the lady that I have 2 Liberty Life policies. After completing the security check she told me that the date has been changed to the 15th. I even sent Liberty Life 7 emails on 27 October 2015 requesting the company to change the date. I received an email that an agent will contact me within 3 days (72 hours). Up to now no agent contacted me. This morning the dt order went off my account. I want my dt order money back AS IN TODAY BY NOON. This is unacceptable after I got confirmation that the date has been changed. I told the lady that my salary date has changed that why Liberty Life must change my dt order date as well. Here is proof that Liberty Life did receive my emails on 27 October 2015: Thank you for contacting Liberty. This is confirmation of receipt of your e-mail.We will reply to you within 3 working days and may ask for more information if required.<br> I am very disappointed in Liberty Life's service after requesting the date to be changed.