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alisonjob A

1 reviews | Active since Dec 2016

22 Feb 2019, 11:53

Dreadful investment with Liberty

Liberty launched an innovative app that basically stashed your spare change every time you swiped your card. That spare change was invested on your behalf. They have just announced they're dropping the innovation and basically turning it into a savings account. My invested 'stash' is currently worth R80 less than the amount I stashed. It would essentially be worth more if I'd put my change into a tin and buried it in the garden. The thing that really worries me is are they performing as badly on my retirement annuities? Zero reply to any of my queries on email or Twitter.

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Replies (2)
Liberty Group South Africa
Liberty Group South Africa's reply22 Feb 2019, 14:29
Official
Dear Alison 
Thank you for your posting.

I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution 
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Customer Relations
***n
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alisonjob A's update25 Feb 2019, 08:18
Reviewer Update
Need less to say they haven't responded and my 'investment' is now worth R150 less than the original amount. You're actually losing money for me Liberty.