BW
Bianca W
1 reviews | Active since Feb 2022
08 Feb 2022, 11:18
Dreadful Customer Service!
- Terrible Service from Liberty Short Term Insurance. Was in a Car accident over two weeks ago. They never bother to communicate how far the claim process is and when I do call to follow-up there always seems to be another delay, still waiting for the claim to be processed going on the 3rd week. Will not recommend any of their Products, Company is lacking serious Customer service.
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Replies (1)
Liberty Group South Africa's replyOfficial
08 Feb 2022, 11:24Dear Bianca Wild
I apologise for the frustration that you have been experiencing.
I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance
Regards
Naome Ncube
Liberty Group Customer Complaints
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I apologise for the frustration that you have been experiencing.
I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance
Regards
Naome Ncube
Liberty Group Customer Complaints
***
Liberty Group South Africa's reply08 Feb 2022, 11:24
Official
Dear Bianca Wild
I apologise for the frustration that you have been experiencing.
I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance
Regards
Naome Ncube
Liberty Group Customer Complaints
***
I apologise for the frustration that you have been experiencing.
I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require any further information or assistance
Regards
Naome Ncube
Liberty Group Customer Complaints
***