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jP
joao P

1 reviews | Active since Apr 2014

19 Aug 2020, 10:10

Dramactic charges

I sent 2 emails on the 13th August 2020 to Liberty Life request explanation as followsPolicy No: 00******x

Please explain the management fees of R469.39 for July 2020 and every other month. Basically I'm paying R469.39*12= +- R5632.68 for the year with premium only being R650x12= R7800 for the year.

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Replies (3)
Liberty Group South Africa
Liberty Group South Africa's reply21 Aug 2020, 15:07
Official
Dear Joao
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me should you require any further information or assistance. 

Regards
Naome Ncube 
Liberty Group Customer Relations
***

Best regards,

jP
joao P's update22 Jun 2021, 21:24
Reviewer Update
No to worry -- I did not receive any Feedback. I am just waiting for next year April then I will be moving my Retirement funds to another company. I will not take out an anuity with Liberty (they do not care about costumer service)
Liberty Group South Africa
Liberty Group South Africa's reply23 Jun 2021, 11:40
Official
Dear Joao

Thank you for your posting.

Kindly advise how we can assist you, so we can respond accordingly.

Please forward the information to ***.

Regards
Naome Ncube
Liberty Group Customer Relations
***

Best regards,