Doulble Debit Order Refund

<p>A consultant called me last year to let me know that Liberty Life Insurance which was normally debit with the Bond Debit Order will be separated from the bond debit order. It took me a long time to realise that the bond debit order didnt change but a new debit order for the insurance is debited every month. On the 02 March 2017 , i raised the issue with the Financial Adviser,Solly Smeers. He took a long time to respond to my query but finally on the 15th of May, he confirmed that the debit order from the bond account has been cancelled and my refund will be processed. I have been waiting for that refund until today. I have been following up on this for a long time now. I tried to follow up on email and i get no response. Initially he used to answer my calls and tell me that the refund will be done soon, and now he is no longer answering my calls.</p>