aR
amanda R
1 reviews | Active since Oct 2013
08 Aug 2015, 11:48
Double debited my account!
On a Friday evening Liberty Life double debited my account and they only have a customer care service that works Monday to Friday and this Monday coming is a public holiday!!! Apparently I am not the only one that they did this to.
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Replies (1)
Liberty Group South Africa's replyOfficial
11 Aug 2015, 09:20Hello not impressed!,
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have escalated your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations.
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have escalated your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations.
***
Liberty Group South Africa's reply11 Aug 2015, 09:20
Official
Hello not impressed!,
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have escalated your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations.
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have escalated your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations.
***