Dont rely on Liberty Life to settle claims!

I am the executor in my late son in law's estate. His wife, my daughter, is his sole heir in terms of his will which has been accepted by the Master. My daughter lodged a claim under his policy with Liberty but after having been given the run around by them - she filled out all the forms and sent in everything they asked for THREE TIMES - she asked me to assist. I telephoned them and after talking to a young man who really was not helpful I asked to speak to the manager. I waited 5 minutes listening to music only to be told he was on another call and was not available. I have been involved in the Insurance industry for over 55 years - specializing in claims - and have never experienced such blatant poor service (sic) from an insurer. One would imagine when dealing with a death claim a certain amount of additional courtesy and service would be offered to the claimant - in this case the insured's widow who has 3 children ! Depending on the outcome of Liberty response to this, I intend to pursue the matter further with the ombudsman.