MP
Mark P
1 reviews | Active since Jul 2019
20 Jul 2019, 07:43
Don't invest with the Liberty Stash App because you won't be able to get your money out when you actually want it.
I have trying to transfer my money out from Liberty Life's Stash tax free investment into another tax free investment that I opened up. It has been 5 months now and what I am told by the company trying to get the funds into the tax free account is that this is a known tactic from Liberty in order to keep my money as long as possible. Don't invest with the Liberty Stash App because you won't be able to get your money out when you actually want it.
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Replies (2)
Liberty Group South Africa's replyOfficial
23 Jul 2019, 08:04Dear Mr Pretorius
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Lerato Rikhotso
Group Customer Relations
***
Lerato Rikhotso
Group Customer Relations
***
Liberty Group South Africa's reply23 Jul 2019, 08:04
Official
Dear Mr Pretorius
Thank you for your posting.
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Lerato Rikhotso
Group Customer Relations
***
Lerato Rikhotso
Group Customer Relations
***
MP
Mark P's updateReviewer Update
03 Aug 2019, 09:45It is now two weeks later and I still don't have my money. Why are you dragging your feet? It really does seem that your tactic is to hold onto my money for as long as you can. Are you like this with Life Cover? It worries me that if I try to claim on my life cover one day you will treat me in the same way and try to not pay out.
MP
Mark P's update03 Aug 2019, 09:45
Reviewer Update
It is now two weeks later and I still don't have my money. Why are you dragging your feet? It really does seem that your tactic is to hold onto my money for as long as you can. Are you like this with Life Cover? It worries me that if I try to claim on my life cover one day you will treat me in the same way and try to not pay out.