RR
Ryno R

1 reviews | Active since Jan 2021

23 Feb 2026, 08:29

Don't consider Liberty Life for Insurance at all

Still the worst service you can get. On a income protector claim - My medical specialists confirmed that I'm not fit for duty till the end of March 2026. Liberty decided only to approve till the end of Dec 2025. (No explanation why) I've submitted new updated documents to confirm that I'm not fit for duty at the end of Dec. They're should only assess & extend a active claim. I've submitted documents from medical professionals. Liberty mentioned a turnaround time of 10 - 15 working days to assess. On the 16th working day I did receive a letter confirming they are now accessing my extention of my claim. However on the 21st working day ( more than a calender month now) I've received a letter stating they will start working on my claim soon. It seems like they just send random letters trying to keep clients quiet while delaying everything as far as possible, apart from trying their best to find a reason to decline a claim!

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