CG
Charles G

1 reviews | Active since Jul 2011

14 Nov 2016, 09:50

Don't forget whose money you are investing!

<p>It appears Liberty has forgotten whose money they are investing. I have had a number of investments with Liberty and ever since the broker I dealt with left Liberty, I am not able to get information about the performance of my portfolio. When I enquired about this, they keep pointing me to their Blueprint portal, but I am not able to retrieve the Rate of Return information from there, due to ongoing errors. I have sent numerous email to ********** and have had several promises that these reports will be sent to me by email, but have still not received it. It looks like the only way I will be able to determine how these have performed is by taking it away and giving it to someone else to manage? Is that really what you want me to do?</p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply14 Nov 2016, 11:03
Official

Good day Mr. Graham

We apologise for the frustration this has caused you. I have escalated your complaint to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on *** should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations
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