Doesn't pay on claims
I have been strugling over 4 months with my claim and Liberty is taking its time , while I dont have income. Although i have an income protector. People should know how bad their claiming department is , cos they are quick to take your money and when you claim , you must wait 4 months. Very bad service.
Dear Mr Vosloo
Thank you for your posting.
As per our telephonic conversation earlier on refers:
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Vosloo
Thank you for your posting.
As per our telephonic conversation earlier on refers:
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations