Does anybody care?

Part of Liberty's slogan is "... to change realities when set in action." Therein lies the problem. Their ability to set things in action is in my opinion not client centric, lacks urgency and their communication is non existant.

Do they forget the funds they manage are not theirs but their clients. These funds may not be important to them, but they are to me. I worked 30 years to accumulate them. On the 6th September I gave instructions for them to close my pension preservation fund and to transfer the funds to Old Mutual. Having heard nothing I chased up my financial advisor to ascertain what's happening and EVENTUALLY on the 19th September they advised they had completed my instruction. (Unsurprisingly) today, the 26th September OM advise they have not received the funds from Liberty. Where is my money? Why does it take you 2 weeks to act on an instruction? Who bears the loss if my portfolio dropped in value? Why is there no feedback or updating your clients? Why should I trust you with my money in future? Why why why!!!!!